服務(wù)理念 Service idea
“服務(wù)”、“質(zhì)量”、“誠(chéng)信”是軒轅一直堅(jiān)持的服務(wù)理念，“專業(yè)為基、誠(chéng)信為本、熱心服務(wù)、美化生活”是軒轅的經(jīng)營(yíng)宗旨。 軒轅的服務(wù)始終本 “著想客戶之所想、急客戶之所急”的專業(yè)精神，以真正對(duì)客戶負(fù)責(zé)的態(tài)度，建立了一整套強(qiáng)大而周密的服務(wù)系統(tǒng)，使軒轅在廣大客戶間和行業(yè)內(nèi)樹(shù)立了良好的信譽(yù) 和口碑。
“工欲善其事，必先利其器”，這是軒轅人在曾經(jīng)的失敗中吸取的教訓(xùn)，軒轅人明白，只有不斷的完善施工工具及施工工藝，才能更好地解決客 戶的需求。
軒轅特別提倡服務(wù)的“主動(dòng)性”和“專業(yè)性”，所有客戶服務(wù)人員都經(jīng)過(guò)嚴(yán)格的選拔和專業(yè)的培訓(xùn)，為客戶提供裝修全過(guò)程的無(wú)微不至的專業(yè)化服 務(wù)；公司在內(nèi)部實(shí)行“首問(wèn)責(zé)任制”，任何一個(gè)員工都必須把客戶的事情放在最重要的位置上。軒轅裝飾建立了高效、快速的反饋處理系統(tǒng)和專門的售 后維護(hù)部，提出了“直接面對(duì)，快速反應(yīng)，高效解決”的主張，一方面替客戶著想，決不推脫責(zé)任，主動(dòng)的回訪和上門維護(hù)，讓顧客體會(huì)到真正的“無(wú)后顧之憂”。
"Service", "quality" and "integrity" are the service philosophy Xuanyuan has always adhered to, "professional based, integrity-based, enthusiastic service and beautifying life" is the business purpose of Xuanyuan. Xuanyuan's service has always been based on the professional spirit of "thinking about the customer's thoughts and worrying about the customer's anxieties". With a truly responsible attitude to the customer, Xuanyuan has established a set of powerful and careful service system, which has established a good reputation among the majority of customers and in the industry.
"If you want to do a good job, you must first sharpen your tools", which is a lesson learned by Xuanyuan people from their previous failures. Xuanyuan people understand that only by constantly improving construction tools and construction technology can we better meet the needs of customers.
Xuanyuan especially advocates the "initiative" and "professionalism" of service. All customer service personnel have undergone strict selection and professional training to provide customers with meticulous professional services in the whole process of decoration; The company implements the "first inquiry responsibility system" internally, and any employee must put the customer's affairs in the most important position. Xuanyuan decoration has established an efficient and fast feedback processing system and a special after-sales maintenance department, and put forward the proposition of "direct face, rapid response and efficient solution". On the one hand, it considers customers, never shirks its responsibility, and takes the initiative to return visits and door-to-door maintenance, so that customers can realize the real "worry free".
服務(wù)流程 Service process
咨詢服務(wù)：電話咨詢、來(lái)訪接待 實(shí)地測(cè)量：現(xiàn)場(chǎng)測(cè)量、設(shè)計(jì)平面布置圖
Consulting services: telephone consultation, visit reception, field survey: field survey, design layout plan
設(shè)計(jì)溝通：確認(rèn)方案，出施工圖或效果圖、預(yù)算報(bào)價(jià)
Design communication: confirm the scheme, issue construction drawings or effect drawings and budget quotation
簽訂合同：確定施工圖及材料，核對(duì)預(yù)算，簽訂施工合同
Signing the contract: determine the construction drawings and materials, check the budget, and sign the construction contract
前期準(zhǔn)備：提供施工進(jìn)度及施工計(jì)劃表，提供甲方所購(gòu)材料清單
Preliminary preparation: provide the construction schedule and construction schedule, and provide the list of materials purchased by Party A
進(jìn)場(chǎng)施工：甲方提供相關(guān)材料、辦理入場(chǎng)手續(xù)，按合同規(guī)定繳納進(jìn)度款
Mobilization Construction: Party A shall provide relevant materials, go through mobilization procedures and pay progress payment according to the provisions of the contract
中間驗(yàn)收：乙方進(jìn)場(chǎng)材料、隱蔽工程驗(yàn)收
Intermediate acceptance: acceptance of materials and concealed works mobilized by Party B
竣工驗(yàn)收：完工后甲方、管理處工程監(jiān)理、項(xiàng)目經(jīng)理共同參與驗(yàn)收
Completion acceptance: after completion, Party A, the project supervisor of the management office and the project manager shall jointly participate in the acceptance
保修維護(hù)：兩年內(nèi)保修，終身維護(hù)
Warranty maintenance: Warranty within two years and lifelong maintenance